Every piece we sell is a one-of-a-kind vintage item. We describe and photograph each one as carefully as we can, so that you know exactly what you are buying. If something is not right, this page explains your options.
If you are a consumer living in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period ends 14 days after the day on which you, or a third party named by you other than the carrier, take physical possession of the goods. If you ordered several items that are delivered separately, the period starts when you receive the last item.
To exercise your right of withdrawal, please inform us with a clear statement, for example by email to hello@bottegajacobs.com, stating your name and order number. You may use the model withdrawal form below, but you do not have to. It is enough that you send your statement before the 14-day period has expired.
After receiving your statement, we will send you return instructions and the return address, usually within 72 hours. This helps us process your return quickly, but your right of withdrawal does not depend on it.
Please send the item back to us without undue delay and in any event no later than 14 days after you have told us that you are withdrawing. The deadline is met if you send the item before the 14 days have expired.
You bear the direct cost of returning the goods. Please pack the item carefully, ideally in the original packaging, and insure the parcel for its full value, as you are responsible for the item until it reaches us.
Oversized items (furniture, large lighting and other pieces that cannot normally be returned by post) have to be collected by a specialised carrier. The cost of returning such items from within the EU or the UK is estimated at a maximum of approximately 2,000 €, depending on size, weight and distance. On request, we will gladly arrange the collection for you and tell you the exact price in advance.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
If you withdraw from your purchase, we will refund all payments received from you, including the original standard delivery costs (but not any extra costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and at the latest within 14 days from the day we receive your withdrawal statement.
We use the same means of payment that you used for the original purchase, unless you have expressly agreed otherwise. You will not be charged any fees for the refund. We may withhold the refund until we have received the item back or you have supplied proof of having sent it back, whichever is earlier.
The right of withdrawal does not apply to items made or modified to your specifications.
For customers outside the EU and the UK, all sales are final, except in the case of damage or defects as described below.
We do not offer exchanges. If you would like a different item, please place a new order.
Our pieces are second-hand goods, often several decades old. Signs of age and previous use, such as patina, light scratches or small marks, are part of their character and are shown in our photos and described in our product texts. They are not considered a defect.
This does not affect your right of withdrawal: within the 14-day period you can return an item for any reason.
All items are covered by the legal guarantee of conformity for consumer goods. As our items are second-hand goods, the guarantee period is 12 months from delivery, as permitted by Article 134 of the Italian Consumer Code (Codice del Consumo).
If an item does not match its description or has a defect that was not shown or described, please let us know as soon as possible, and in any event within two months of discovering it. We will repair or replace the item where possible or, if this is not possible, offer you a price reduction or a full refund.
Every shipment is insured for the full value of your order. Please inspect your parcel on delivery before signing. If the parcel shows visible damage, please accept it with reservation and note the damage on the carrier's delivery receipt.
To help us claim from the insurance quickly, please contact us within 24 hours of delivery if possible and send us photos of the parcel, the packaging and the item. This request does not limit your statutory rights.
If an item arrives damaged, we will deal with the carrier and refund or, where possible, replace the item. Insurance claims for international shipments usually take 2–3 weeks, sometimes longer.
We do not accept parcels sent cash on delivery. Please contact us before sending anything back so we can give you the correct return address.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Bottega Jacobs, Viale della Repubblica 82, 56020 Santa Maria a Monte (PI), Italy, hello@bottegajacobs.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Write to us at hello@bottegajacobs.com or call +39 333 335 5067. We answer personally.
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