The online store www.bottegajacobs.com (the "Website") is operated by Bottega Jacobs, Viale della Repubblica 82, 56020 Santa Maria a Monte (PI), Italy, registered with the Chamber of Commerce of Pisa under REA number PI-259918, VAT number IT02492040502 ("Bottega Jacobs", "we", "us", "our"). Email: hello@bottegajacobs.com, phone: +39 333 335 5067.
These Terms and Conditions apply to all purchases made on the Website. By placing an order, you accept them. Nothing in these terms limits the rights you have as a consumer under mandatory law.
1.1 By using the Website, you confirm that you are of legal age in your country of residence, or that you have the consent of a parent or guardian. You agree not to use our products or the Website for any unlawful purpose and not to transmit any malicious code, such as worms or viruses. A breach of these terms may result in the termination of your access to the Website.
2.1 You agree not to reproduce, copy, sell or otherwise exploit any part of the Website, including its texts and photographs, without our express written consent.
2.2 The headings in these terms are for convenience only and do not affect their interpretation.
3.1 Our products are unique pieces available in single quantities, sold on a first-come, first-served basis. We present the colours and details of our products as accurately as possible, but cannot guarantee that every screen displays colours exactly.
3.2 The vintage products sold on the Website are second-hand goods and usually show signs of age and use. We show these characteristics as accurately as possible in our photos and descriptions. Patina and normal signs of wear, such as light scratches or small marks that do not impair the use of the product, are part of the character of vintage items and are not considered a defect. This does not affect your right of withdrawal (section 8).
3.3 We may limit the sale of products to certain persons, regions or countries, and may change product descriptions or discontinue products at any time. This does not affect orders that have already been confirmed.
4.1 Our prices are shown in Euros (€) and may be displayed and charged in your local currency. Prices include VAT where applicable. The price that applies is the one shown on the Website at the time you place your order.
4.2 Shipping costs are shown before you complete your order (see section 7).
4.3 Shipments outside the European Union may be subject to import duties, taxes and customs fees in the destination country. These are not included in our prices or shipping costs and are payable by the recipient (see section 7).
5.1 The products on the Website are not a binding offer. By clicking the order button at checkout, you place a binding order for the products in your cart. Before doing so, you can review and correct all your details.
5.2 We will confirm receipt of your order by email. The contract is concluded when you receive this order confirmation. The contract language is English.
5.3 We store the text of the contract. You receive your order details and these terms by email with your order confirmation, and you can view these terms on the Website at any time.
6.1 Payments are processed by Shopify Payments and PayPal. The available payment methods are shown at checkout.
6.2 Your card data is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS) and handled only by our payment providers. Bottega Jacobs does not store your card details.
7.1 All orders are dispatched from our warehouse in Italy using Italian or international carriers. A tracking number is provided in the shipping confirmation email.
7.2 For large items that cannot be shipped in a standard box or by regular carriers, we work with specialised furniture carriers and will inform you of the expected delivery date. Delivery takes place at street level outside your building. Please check that your doors, staircase or elevator allow the item to be moved inside. Items may occasionally arrive disassembled; the delivery personnel cannot reassemble them.
7.3 We ship worldwide except to Russia.
7.4 For shipments outside the European Union, import duties, taxes and customs fees may apply in the destination country. They are the responsibility of the recipient. Bottega Jacobs has no influence on these fees or on the actions of customs authorities. As required by Italian export regulations, we declare the correct value of all items.
7.5 If the recipient refuses to pay duties or taxes, or refuses delivery for another reason, the items will be returned to our warehouse in Italy. We will then inform you of the cost of the return shipment, any customs charges incurred and the cost of a new shipment. After payment of this amount, we will ship the item again; alternatively, we will refund the purchase price minus these costs. This does not affect your right of withdrawal under section 8.
7.6 The risk of loss or damage passes to you when you, or a person named by you, take possession of the goods. Every shipment is insured for its full value.
8.1 Consumers living in the European Union or the United Kingdom have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason. Full details, including the cost of returning oversized items and a model withdrawal form, are set out in our Return Policy, which forms part of these terms.
8.2 For customers outside the European Union and the United Kingdom, sales are final, except in the case of damage or defects (sections 7.6 and 9).
8.3 We do not offer exchanges. We do not accept returns sent cash on delivery.
9.1 All products are covered by the legal guarantee of conformity under the Italian Consumer Code. As our products are second-hand goods, the guarantee period for consumers is 12 months from delivery (Article 134 of the Italian Consumer Code).
9.2 Please inform us of any lack of conformity within two months of discovering it. Signs of age and wear that are shown or described on the Website do not constitute a lack of conformity (section 3.2).
9.3 To help us process insurance claims for transport damage quickly, please inspect your parcel on delivery and contact us, if possible within 24 hours, with photos of the packaging and the item. This request does not limit your statutory rights.
10.1 We process your personal data in accordance with our Privacy Policy.
11.1 The Website may contain links to third-party websites that are not operated by us. We are not responsible for their content or practices. Please review their terms and privacy policies before using them.
11.2 Our online store is hosted by Shopify Inc. Some of our service providers, such as payment providers and carriers, may be located in other countries and have their own terms and privacy policies.
12.1 Information on the Website may occasionally contain typographical errors or inaccuracies, for example in product descriptions, prices or availability. We reserve the right to correct such errors. If an obvious error in the price or description affects an order you have already placed, we will contact you before shipping and you may cancel the order free of charge.
13.1 We do not guarantee that the Website will be available at all times without interruption or errors.
13.2 Bottega Jacobs is not liable for indirect or consequential damages, such as lost profits, arising from the use of the Website, except in cases of intent or gross negligence.
13.3 These limitations do not apply to liability for death or personal injury, to liability under product liability law, or to your rights under the legal guarantee, and they do not restrict any other rights you have as a consumer under mandatory law.
14.1 These terms are governed by the laws of Italy. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country in which you live.
14.2 If you are a consumer, you may bring proceedings in the courts of the country in which you live. For business customers, the courts of Pisa, Italy, have exclusive jurisdiction.
15.1 We may update these terms from time to time. The version in force at the time of your order applies to that order.
16.1 For questions about these terms or your order, please email us at hello@bottegajacobs.com or call +39 333 335 5067.
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